How can we help?

Find answers to common questions or get in touch with our team.

Contact Us

Have a question, feedback, or need help with something? Reach out and we'll get back to you within 24 hours.

General Support

support@zeitarc.com

Privacy & Data

privacy@zeitarc.com

Frequently Asked Questions

You can delete your account from the app by going to Settings > Privacy & Data > Delete Account. Your account will enter a 30-day grace period before permanent deletion. You can also email privacy@zeitarc.com.

You can delete individual timelines, memories, or media directly from within the app. Visit our Content Deletion Guide for detailed instructions on each option.

Yes, during the 30-day grace period you can restore your account by simply logging back in with your email and choosing 'Restore My Account'. After 30 days, the deletion becomes permanent and cannot be reversed.

Subscriptions are managed through the Google Play Store (or Apple App Store on iOS). You can change or cancel your subscription in your device's subscription settings at any time.

Yes. We implement industry-standard security measures to protect your information. Your data is encrypted in transit and at rest. Read our Privacy Policy for full details on how we handle your data.

Yes! You can share timelines with family members and collaborators so everyone can add memories and photos to the same timeline.

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